FAQ

What is SourceOne?

SourceOne Employee Assistance Program is a benefit provided by your employer to help you and your family deal successfully with personal and family problems.

What type of personal problems does SourceOne handle?

Depression
Marital Problems
Family Issues
Stress and Burnout
Emotional Problems
Work Pressures
Grief
Anxiety
Parenting
Divorce Issues
Drugs and Alcohol
Domestic Violence
Financial Problems

Are SourceOne services confidential?

Yes!

Except in situations involving child abuse, elder abuse or threats of violence against self or others, your SourceOne counselor cannot release any personal information to your employer anyone else without your written authorization.

This is true even if your employer referred you to SourceOne.

Who can use SourceOne?

You and any of your eligible dependents.

Who pays for SourceOne?

Your employer!

As part of your company's benefit package, you or any of your eligible dependents can meet with a SourceOne counselor for evaluation or consultation.

If additional services are needed (and they often are not), your SourceOne counselor will match you with a provider that takes into consideration your needs, location and particular financial situation.

How are appointments with SourceOne scheduled?

To schedule an appointment call (330)345-0955. Indicate you would like to schedule an appointment with one of our SourceOne staff.

Offices are located is Wooster, Orrville, Rittman and Millersburg. Evening hours may be available depending upon location.

SourceOne makes every effort not to schedule employees from the same company at the same time.

What about Emergencies?

Crisis Intervention Services are available 24 hours per day.